Returns & Exchanges

At Truetone Music, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return window for most gear. If your new equipment doesn't hit the right note, our team is here to help you find the perfect replacement or process a refund.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via email or phone within 14 days of delivery to receive a Return Authorization (RA) number and specific shipping instructions.

• 2.
  Pack Your Gear

  Carefully repackage your item in its original shipping carton with all included accessories, manuals, and protective packaging to ensure it arrives safely.

• 3.
  Ship the Item

  Affix the provided return label or use a trackable shipping service to send the package back to our warehouse, ensuring the RA number is clearly marked on the exterior.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned item, we will process your refund or store credit within 3 to 5 business days.